Ledger.com/start® — Starting® Up® Your® Device®

What is Ledger.com/start®?

The Starting® Portal for Your® Device®

Ledger.com/start® is your designated launchpad to begin setup, activation, and secure configuration of a Ledger hardware device. The Starting® Up® Your® Device® process ensures that every device is initialized with uncompromised safety, verified firmware, and personalized configuration. Whether you are a first-time user or upgrading, this guide steers you step by step to bring your Ledger device to life.

Step‑by‑Step Setup Guide

Unboxing and First Connection

When you unpack your Ledger hardware, ensure all seals are intact. Connect via USB‑C or USB‑A to your computer. Open a browser and visit Ledger.com/start®. The Device® should power on and display the Ledger logo. If you see anything else, do not proceed until you verify authenticity.

Installing Ledger Live and Firmware

Download and Install the Ledger Live App

Ledger Live is the official companion software to manage apps, assets, and firmware. From the portal, click “Download Ledger Live” and follow on‑screen instructions. Ledger Live is available for Windows, macOS, Linux, as well as iOS and Android for companion devices.

Firmware Update via Starting® Interface

After installing Ledger Live, the interface will detect whether your device’s firmware is outdated. If so, it will prompt an update. Allow the firmware to update — this is critical to security. Do not unplug or turn off the device during the update. Once complete, confirm the version on your device matches the version shown in Ledger Live.

Creating Your Recovery Phrase®

The Starting® Up® Your® Device® sequence includes generating a recovery phrase (usually 24 words). Write it down physically — never digitally. Store it securely. Your recovery phrase is the only backup of your private keys, so guard it carefully.

Security and Best Practices

PIN Setup and Device Protection

Choose a strong PIN code when prompted. Use digits only, but avoid sequential or repeated numbers. The PIN protects access to your Device®. If you enter the wrong PIN too many times, the device will reset — so keep your recovery phrase safe.

Verifying Authenticity

Ledger devices include a tamper‑evident security seal. When you start via **Ledger.com/start®**, you can verify that the code shown on screen matches what Ledger Live expects. Do not proceed if firmware appears unsigned or if you see suspicious warnings. Authenticity checks are built into the Starting® process.

Never Share Your Recovery Phrase®

Ledger will never ask for your recovery phrase. Do not type it into websites, apps, or send it over email or chat. Keeping this phrase private is essential to protect your assets.

Keeping Software Updated

Periodically open Ledger Live and check for software and app updates. Use the Starting® Up® Your® Device® flow whenever you suspect irregularities. Running outdated firmware or apps can leave vulnerabilities. Stay current.

Support & Frequently Asked Questions

FAQs

1. What if Ledger.com/start® does not connect to my device?
If the portal does not detect your device, make sure the cable is working, try different USB ports, and avoid USB hubs. Also ensure your browser supports WebUSB or the required protocol. Try using a different computer or operating system. If still unresolved, contact Ledger support.
2. How long does firmware update take during Starting® Up® Your® Device®?
Typically firmware updates take between 2 and 5 minutes, depending on file size and your internet speed. Do not interrupt the device during this process. Ensure your battery (if applicable) or power source is stable throughout.
3. Can I skip creating the recovery phrase during setup?
No. The recovery phrase is required as part of the Starting® Up® Your® Device® process. It is your only backup of private keys and wallet access. Skipping that step would leave you unable to recover your assets if the device is lost or reset.
4. Is Ledger.com/start® safe to use on public computers?
It is less safe on public computers, which might have malware or keyloggers. Always prefer using a private, trusted computer. If you must use a public machine, avoid saving passwords, and log out immediately. But using your own protected machine is strongly recommended.
5. What if I lose my recovery phrase® after setup?
If you lose your recovery phrase, and still have access to your Device®, create a new wallet and transfer assets there, generating and securely storing a new recovery phrase. If the device is lost or reset and you don’t have the phrase, you will not be able to recover the wallet.